Service Content and Scope
VPNLD provides cross-border network acceleration subscriptions, covering 110+ countries and 160+ routes, with support for Windows / macOS / iOS / Android / Linux. Users obtain clients and subscriptions through the panel and use international routes according to their selected plan. The service uses quantum encryption; actual connection performance may still be affected by the local network, exit region, and the status of the destination website.
The service does not include accounts, memberships, or content licenses for third-party websites. Third-party services set their own regional rules, eligibility requirements, and fees. Connecting to a route does not guarantee access to any particular content or feature. Check plan details on the Plans page and the information shown at checkout.
Account and Subscription Rules
No email address is required; a username and password are all that is needed to create an account. Keep your password and subscription link secure. Do not post account credentials on public pages, in groups, or in shared files. If credentials are exposed or used unexpectedly, change your password and contact support by submitting a ticket.
There is no limit on the number of devices connected at the same time for the account holder’s own use. This does not permit account sharing with others or reselling a subscription. You may not rent or transfer subscription access, or package the service as a route product for resale.
Monthly subscription data resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. Before use, check the selected billing method and available data; monthly subscriptions and data packages have different rules.
Compliant Use Requirements
Users must comply with the laws and regulations applicable where they are located and to their activities, as well as the terms of use of destination websites. The service must not be used for unlawful purposes, including fraud, infringing others’ rights, distributing illegal content, stealing data, or conducting unauthorized network access.
Do not use the routes to send malicious traffic, disrupt other users’ connections, attack network infrastructure, or misuse third-party interfaces. Users are responsible for actions taken through their accounts and for content they publish. Where third-party authorization, copyright, or data-processing permissions are involved, obtain the necessary permissions first; using a network acceleration service does not replace them.
Service Availability and Liability Limits
Routes may be temporarily unavailable due to maintenance, carrier changes, equipment failures, changes to destination websites, or other external network factors. VPNLD does not guarantee continuous connectivity from every location or at all times, or through every third-party application. It also does not guarantee a fixed speed or access to specific content.
If you experience connection issues, first check the client and local network using the troubleshooting guide, then submit details of the error. Back up important data and do not rely on the service as the sole connection for critical operations. Liability is determined based on the actual cause and applicable law. These terms do not exclude liability or user rights that cannot legally be limited.
Refund Policy
You may request a full refund for any reason within 7 days of your first payment. Submit your request through a user panel support ticket and provide the relevant order information so we can verify the first payment date and the item to be refunded. You do not need to explain why you are dissatisfied.
Do not include your account password, full subscription link, or sensitive payment details in a support ticket. VPNLD will review the order and inform you of the outcome. The time it takes for funds to arrive may depend on the payment provider; these terms do not promise a specific processing time. For disputes outside the scope above, submit the relevant details by ticket so they can be handled under applicable law.
Account Termination and Changes to These Terms
If you violate these terms by engaging in unlawful use, attacking infrastructure, reselling subscriptions, or sharing your account with others, VPNLD may restrict relevant features, suspend the service, or terminate the account, depending on the circumstances. Any action should be proportionate to the violation. If you disagree with the outcome, submit a ticket to request a review. Account actions and refund disputes are reviewed separately; account termination does not automatically remove any statutory rights.
Changes to these terms will be posted on this page, along with an updated month of last revision. Important changes to usage rules will be explained through site announcements or notices in the user panel. Review any changes before continuing to use the service. Changes must not retroactively reduce refund rights that have already accrued. See the Privacy Policy for information about data processing.