Support / Ticket History
Submit connection issues, subscription updates, billing questions, and refund requests through the user panel. Your issue description and follow-up replies stay together in one ticket.
You must log in to access tickets. Create an account with a username and password—no email address required.
Contact Options
Only confirmed contact options are listed here. No response time is guaranteed; check the user panel for actual replies and progress.
For account and subscription questions, connection issues, traffic billing, payments, and refunds. Log in to describe the issue, add details to the original ticket, and check for replies.
Resolution time depends on the issue and the information needed for review. No fixed response time is guaranteed on this page.
Open a ticketA support email address has not been published. Email is often useful for detailed explanations and attachments; for now, submit relevant materials through a user panel ticket.
There is currently no confirmed email contact address or published response time for email.
A Telegram support account has not been published. Instant messaging is generally suited to brief questions; for issues involving orders, accounts, or troubleshooting history, use a support ticket for now.
There is currently no confirmed Telegram contact or published response time for this channel.
Before You Submit
Use the issue as the title, such as “Subscription renewal failed” or “Connected, but websites won't load.” In the message, describe what you expected, what happened, and what you have already tried. If an error appeared, include its exact wording rather than simply saying “it doesn't work.”
Describe your question and the relevant order, and include the order record or error message. Payments are supported via Alipay / WeChat Pay / USDT. If you attach a payment screenshot, include only what is needed for verification and redact unrelated personal information.
This service offers 7-day no-questions-asked refunds. Submit refund questions through a support ticket; see the Terms of Service for details. Monthly subscription traffic resets monthly on the activation date; upgrade price differences are prorated for the remaining days. Data packages remain available until used and never expire.
Do not include your account password, full subscription link, or access credentials in your issue description or screenshots. A subscription link is an account credential: redact it before submitting, and do not send it to contact accounts that have not been confirmed by this site.
Add screenshots, reproduction steps, and follow-up details for the same issue to the original ticket. If a new symptom appears, explain how it differs from the earlier issue. This keeps the full context together and reduces repeated checks.
Self-Service Help
Start with the setup guide, then follow the steps in the user panel to get a client and subscription and complete the import. Both are available through the user panel, not as direct downloads from this page.
First, follow the troubleshooting guide to check your client status and app settings. If the issue persists, include your platform, route, error message, and troubleshooting results in a ticket, and say whether other apps are affected too.
There is no limit on the number of devices that can be online at once. If your client shows a device-count warning, include its exact wording and the client name in a support ticket for review. Don't assume the warning reflects a plan limit.
Return to the tickets section of the user panel and open the relevant ticket to see replies. Add any further information to the same ticket. No fixed response time has been published; check the ticket for actual updates.